Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

At Grand Bazaar Furniture, we take pride in offering high-quality furniture at competitive prices for our customers in Houston and surrounding communities. Please review our Return and Refund Policy carefully before making your purchase.

1. All Sales Are Final

No Returns or Cash Refunds: All purchases made online, by phone, or in person at our showroom are final. We do not accept returns, exchanges, or process buyer’s-remorse refunds once an order is placed and finalized.
Please ensure you measure your space (entryways, doorways, staircases, and room dimensions) before ordering to verify that the furniture will fit comfortably.

2. Mandatory Inspection at Delivery or Pickup

Because all sales are final, customer inspection is essential to ensure your items arrive in perfect condition:

Inspect on Arrival: You are required to thoroughly inspect all cartons, packaging, and unpacked furniture pieces while our delivery team is on site (or prior to leaving our warehouse/store for customer pickups).
Document Any Issues: Check for tears, scratches, dents, missing hardware, or factory flaws.
Note on Delivery Receipt: If any damage or discrepancy is found, it must be documented immediately on the delivery manifest/bill of lading with the delivery driver present.

3. Claims & Resolution Process

Timely Reporting: Reporting visible issues at the moment of delivery allows our customer support team to evaluate the claim and offer a fair, practical solution (such as part replacement, touch-up/repair service, or exchange of the specific damaged component).
Accepted Deliveries: Signing the delivery receipt without noting damage or discrepancies signifies that the merchandise was delivered in satisfactory condition. Post-delivery damage claims cannot be validated.

4. Non-Refundable Service & Shipping Fees

Delivery Fees: The flat $50 delivery fee covers fuel, logistics, and labor, and is strictly non-refundable once the delivery route has been scheduled or dispatched.
Assembly Fees: The $50 assembly fee compensates our technicians for on-site labor and is non-refundable once the service has been performed or started.
Small Item Shipping: Any shipping costs associated with parcel delivery for small goods are non-refundable.